State Farm® Insurance Agent Steve Paddock

"I initially had a great experience and elected to go through state farm despite the monthly premium being higher than what I had before due to good customer service. However, when I added my husband to my insurance I was told I would have a $20 per month discount for multicar. We never got the discount promised, when I called to check on it I was told that it wasn't set up correctly and that was why. No offer to refund what we were overcharged and the discount still doesn't show. Additionally, we went to change our renters insurance to a new address and the agent put the address in incorrectly multiple times. I didn't notice it was still 1 number off the third time I checked it for him and when I called back to fix it, was told that the price of our insurance went up as it was a new address. They had the wrong building in a multi-building apartment complex but it's literally 20ft away from the original address they had. I asked a question regarding this and then shortly after noticed we had been charged for the updated renters insurance that I did not approve as they significantly increased the price. Communication has been absolutely abismal and it has been error after error without apology or fixing anything. At this point I have spent over an hour on the phone with them just this week. I would recommend going elsewhere."

"Erik is the best! His customer service skills are incredible and he helped me find the best rates!"

"I had recently switched insurance policies from progressive to State Farm and what an amazing agency this was, Erik Miller was polite and helped find a better policy for me. Thank you!"

"Erik is outstanding! Patient and very knowledgeable. Highly recommend!!"

"Erik Miller was awesome to work with. Not pushy, and always had my best interest as his top priority. I would absolutely recommend him to anyone"

"Amber at Paddock State Farm in Kenosha was great. She investigated my question, got back to me in a timely fashion, and ultimately solved my problem. Good work and good service! Thanks, Amber!"

"I very pleased with the service I received from Mariel Dowell. Mariel has taken care of all my insurance needs in a professional and timely manner."

"Erik is awesome! Super professional, and knew how to thoroughly explain things to me so I could understand!"

"Friendly office, pointed me in the right direction!"

"Very professional and detail oriented! Erik walked me through every step of the process to give me a really good understanding of my policy. I highly recommend choosing them!"

"Lana was super efficient, communicative, and effective in helping me secure my new home owners insurance in a short period of time. Would highly recommend her."

"Excellent service, Mariel is very knowledgeable and quick with any issues that we had. Highly recommended!!"

"Mariel helped me so much with my insurance claim. I can’t thank her enough"

"I purchased a Harley-Davidson Trike today. Sam at State Farm was incredibly helpful and knowledgeable. He got me the insurance I wanted and sent me the binder and temporary insurance certificate immediately. Definitely a five-star rating! It was, as it always has bee, a pleasure doing business with State Farm! Bill"

"Just switched over to State Farm. Two driving factors. One was cost. The other which is just as important as cost was the customer service that Keith Rasch provided. He was excellent in answering all my questions. Plus advising my family and I on the best possible coverage we needed on our house and vehicles. Will definitely be recommending this agency to my family and friends."

"Keith Rasch is a keeper! My wife and I bought our first home and we had no idea what to expect. As soon as I had my first conversation with Keith I made up my mind that I was going with State Farm. He is a genuine and professional guy that is extremely easy to talk to. He walked us through everything and it made my life a lot easier. He explained things in terms I could understand and I appreciated that. For home owners insurance ask for Keith, you won’t regret it!"

"They were awesome and super helpful throughout the way. They did an amazing job helping me and my family."

"Great experience working with Brie! She was very prompt in responding, knowledgeable and saved me considerable money. I recommend her to everyone for sure!"

"Steve and his staff are always very helpful and knowledgeable, they always go above and behind with their customer service, top notch !!!"

"I am so happy I made the switch with Steve and his State Farm agency. Not only did he get me a better rate than my last insurance. He was so helpful in answering all my questions in a very timely fashion! Thank you Steve! You’re the Best!!!"

"I moved my business over to Steve and his team about a year ago from a competitor and I have been very pleased with the service this team has provided. I have found it easy to get ahold of this team anytime I have a question or if an issue comes up. Very please to be working with Steve and his team in Oak Creek."

"8-11-23 update: Only 2 hrs for Steve to respond to our review, instead of 3 days to respond to an email. Plus, he was able to add his phone number to his response. 8-10-23: Our State Farm policies were bought as part of a "book of business" from our prior agent, who was no longer with State Farm. After a few years, we're so tired of Steve taking days to respond, that we're looking for an agent of OUR choosing."

"I can't express enough How wonderful Brie is! She is wonderful to work with and gets back to you quick with any questions! She has helped us save so much money with car insurance. I appreciate everything she has done for our family! I highly recommend reaching out to her with Car and homeowners Insurance."

"I cannot express words on how wonderful Brie is. She was with us every step of the way, answering all our emails, answering our questions, helping us on all our policies and making it a very smooth, easy transaction to change to State Farm. She is very good at what she does and I would recommend her in a heartbeat. She saved us almost $300 switching and got a better insurance. She is very professional and gets back to you very quickly. Definitely couldn't have asked for a better person to represent the company and location!"

"11/22/22 There are no words to describe the high caliper of personal attention we receive from Mary H., Steve, & everyone supporting us at this State Farm Agency. They genuinely embrace you. This kind of care is outstanding in today's world of customer service. In conclusion they provide insurance products that are an exceptional value. We truly thank them for all they do."